We at Team Supreme offer a 10 day return policy for product returned in the original packaging. For anything beyond 10 days, that appears to be material or craftmanship related, please contact us at 1-812-366-3200, to discuss any problems with your purchase. Team Supreme Bait Co. ships using United States Postal Service, except for bulky or heavy items, which we will ship UPS or Fed X. Most orders should arrive in 3-5 days from purchase.